Terms of Service

Last updated: September 25, 2026

These terms are an agreement between you and 3AM SaaS OÜ (registry code 16445075, Ahtri tn 12, 15551 Tallinn, Estonia), which operates LzyReply. By creating an account or installing LzyReply from the Shopify App Store you accept them. If you use LzyReply for a business, you confirm you can accept them on its behalf.

1. The service

LzyReply turns your support emails into conversations, drafts replies with AI using your brand voice, knowledge base and (if connected) your Shopify orders, and sends the replies you approve. Optional features can update an order's shipping address before it is fulfilled and send routine order-status replies automatically.

2. Your account

You sign in with a one-time code sent to your email. Keep access to that mailbox secure; you are responsible for activity on your account. One account may have up to 3 inboxes.

3. Plans, trial and billing

• Plans: Monthly ($29 per month) or Yearly ($240 per year), plus taxes where applicable.
• Free trial: new accounts get a 7-day free trial. Sign-ups on our website add a card at Stripe checkout and are charged when the trial ends unless they cancel first. Shopify App Store installs choose a plan on Shopify and are billed on their Shopify invoice.
• Renewal: plans renew automatically each period until cancelled.
• Cancelling: cancel anytime from Settings → Billing & plan (web sign-ups) or by changing your plan or uninstalling in Shopify (App Store installs). You keep access until the end of the period you paid for.
• Fair use: plans include up to 1,500 AI drafts per account per month. Emails keep arriving above that, but drafting pauses until the next month.
• Refunds: see our Refund Policy.
• Price changes: we will email you at least 30 days before a price change affects your renewal.

4. AI drafts and actions: you stay in control

AI-drafted replies can be wrong. Review drafts before sending; you are responsible for the replies sent from your account, including replies you choose to send automatically. LzyReply only changes a Shopify order when you approve it or turn on the address-update feature, and only before the order is fulfilled. We never cancel or refund orders for you.

5. Your content

You own your content: your emails, your customers' messages, your knowledge base and your replies. You give us permission to process it only to provide LzyReply to you. We do not use it to train AI models.

6. Acceptable use

Do not use LzyReply to send spam or unsolicited marketing, to break any law, to send content that infringes others' rights, to attack or overload the service, to resell it, or to access other accounts. You must have the right to process the emails and customer data you bring into LzyReply.

7. Data processing terms

When LzyReply processes personal data of your customers, you are the controller and we are your processor under Article 28 of the GDPR. We will:

• process that data only to provide LzyReply and on your documented instructions (these terms and your settings);
• make sure everyone with access is bound by confidentiality;
• keep it secure with the measures in our Privacy Policy and Security Incident Response Policy;
• use only the sub-processors listed in our Privacy Policy, and give you 30 days' notice of a new one so you can object;
• help you answer your customers' requests to access or delete their data;
• tell you without undue delay, and within 72 hours of confirming it, about a personal data breach affecting your data;
• delete your data when you close your account or uninstall the app (backups expire within 30 days), unless the law requires us to keep it;
• give you the information you need to show compliance with this section.

8. Availability and support

We work to keep LzyReply available but do not guarantee uninterrupted service. Support: support@lzyreply.com.

9. Disclaimers and liability

LzyReply is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

10. Suspension and termination

You can stop using LzyReply at any time. We may suspend or close accounts that break these terms or put the service or others at risk; where reasonable, we will tell you first.

11. Changes to these terms

We will post changes here and email account owners about significant ones at least 30 days before they take effect.

12. Governing law

These terms are governed by the laws of Estonia, and disputes go to the courts of Tallinn, Estonia, except where consumer law gives you other rights.

13. Contact

support@lzyreply.com · 3AM SaaS OÜ, Ahtri tn 12, 15551 Tallinn, Estonia