Refund Policy

Last updated: September 25, 2026

Try it free first

Every new account starts with a 7-day free trial with full access. Cancel any time during the trial and you pay nothing. We email you 3 days before the trial ends.

The 7-day guarantee

Forgot to cancel, or LzyReply isn't right for you? You can get a full refund of your first paid charge (monthly or yearly) if:

• you ask within 7 days of that charge, and
• you have not had a refund from us before.

Yearly plans get the same 7-day window after each yearly renewal.

What is not refundable

• Monthly renewals after your first paid month.
• Yearly renewals after the 7-day window.
• Partial periods: when you cancel, you keep access until the period ends instead of getting a partial refund.

How to request a refund

Email support@lzyreply.com from your account email. We reply within 2 business days.

• Paid through our website (Stripe): the refund goes back to your card, usually within 5–10 business days.
• Paid through Shopify: we issue the refund through Shopify; it appears on your Shopify bill or balance.

Cancelling instead

Cancelling stops future charges. Web sign-ups: Settings → Billing & plan → Manage subscription. Shopify installs: change your plan or uninstall LzyReply in Shopify admin.

Questions

support@lzyreply.com. Please contact us before disputing a charge with your bank; we can usually sort it out faster.