LzyReply Log in

AI customer support for Shopify stores

Answer every customer email
in minutes, not hours.

LzyReply reads each customer email, looks up their Shopify order, and writes the reply in your brand voice. You glance, click send. That's the whole job.

Start your 7-day free trial Try the live demo ↓

7 days free · then $29/mo · cancel anytime

Interactive demo
app.lzyreply.com/app/tickets
LzyReply Conversations Compose Knowledge Settings Log out

Spend your time making sales, not answering emails.

But here you are, answering "Where's my order?" before you've even had coffee. Looking up addresses in Shopify and fixing them by hand. Typing the same five replies for the hundredth time. Every hour buried in your inbox is an hour you're not sourcing products, running ads, or making sales. Your inbox doesn't grow your store. You do.

It does the work while you sleep.
You just hit send.

1

Emails land in LzyReply

A customer emails your store, and it shows up here as a clean, tidy conversation.

2

It works while you sleep

LzyReply checks if there's a related Shopify order, then writes a draft reply in your brand voice. Day and night, even while you sleep.

3

You glance & answer when free

When you've got a minute, skim the draft, tweak a word if you like, and hit send. Inbox cleared in a few minutes.

What you actually get

⏱️ Your mornings back

Drafts are ready and waiting when you open the inbox. Clear it in minutes, not hours.

🔎 It knows the order

Status, tracking, and items, all pulled live from Shopify and dropped right next to the reply. No tab-hopping.

📦 It fixes the address

Customer moved? LzyReply updates the shipping address in Shopify, but only before the order ships.

🗣️ It sounds like you

Train it on your past replies and FAQs. Every draft matches your brand voice, set up for each inbox.

Knowledge base

An AI that actually knows your store

Train it once on your FAQs, your best past replies, help docs, and even your store pages. Every draft is grounded in what you taught it, so it answers like you, not a generic bot.

Feed it whatever you’ve already got. It learns from all of it:

  • 📄Common questionsPaste the FAQs you answer over and over.
  • 💬Your past repliesUpload your old support emails, and it copies your answers and your tone.
  • 🔗Your websiteDrop in a link to your FAQ or policy pages; it reads them for you.
  • 📎DocumentsPDFs, guides, sizing charts. Just upload and you’re done.
📚 Knowledge base 4 sources · ready
✓ Shipping & returns FAQ
✓ 142 past replies imported
✓ yourstore.com/faq
✓ Sizing guide.pdf
Customer: “Do you take returns on personalized mugs?”
✨ Answered from your knowledge “Since personalized mugs are made just for you, we don’t take returns. But if it arrives damaged or wrong, we’ll replace it free. Just send a photo and we’ll sort it! ☕”

Plus everything you’d expect

🔔

Telegram & email alerts

Get pinged the moment a new message needs you, a customer replies, or someone opens your email.

👀

Read receipts

See when your reply was delivered and opened, right under the message.

🛡️

Spam filtering

Promo, outreach, and ad-agency junk filed away automatically.

✅

You approve every send

Nothing goes out without your one-click OK. Always in control.

Don't take our word for it. Scroll up and click a ticket.

The demo above is the real interface, with real AI drafts. Play with it. When you start your trial, it looks exactly like that, with your own customers.

Open the demo

Why not just use a helpdesk?

Gorgias and Help Scout are built for big support teams. LzyReply is built for solo Shopify sellers like you.

LzyReplyGorgiasHelp Scout
Reads your Shopify order automatically✓✓Add-on
AI writes a ready-to-send reply in your brand voice✓Paid add-onAdd-on
AI updates the shipping address for you✓✗✗
Unlimited emails, no per-ticket or per-resolution fees✓✗✗
Made for solo sellers, not big support teams✓✗✗
Set up in minutes, from your own inbox✓✗✗
Price$29/mo flatPer-ticketPer-seat

Gorgias and Help Scout are trademarks of their respective owners. Comparison reflects publicly listed plans and pricing as of June 2026. Check their sites for current details.

Bank K., founder of LzyReply

Bank K.

Founder of LzyReply

𝕏 @ifourth

About LzyReply

Hey, I'm Bank K., the builder of LzyReply.

I've been selling print-on-demand stuff on Shopify for years, and I run two Shopify stores. Every single morning I'd open my inbox to the same flood: “Where's my order?”, “Can I change my address?”, “It arrived damaged.” The same answers, typed over and over, eating my whole morning before I'd done any real work.

I tried the big helpdesks, but they're built for support teams, not a one-person store. They didn't know my orders, so I was still bouncing between Shopify and my inbox, copy-pasting tracking numbers all day. 😮‍💨

So I built LzyReply for myself. Now I just open it and read what the AI drafted. It already looked up the order and wrote the reply in my voice. I tweak a word if I need to, and click send. That's it. I clear all my daily support emails in a few minutes a day.

If you run a Shopify store and dread the daily support grind like I did, let LzyReply handle it for you. 💬

Start your 7-day free trial

One simple price.

No per-agent fees. No per-ticket surprises. Everything included.

$29 /month

Billed monthly. Cancel anytime.

Start your 7-day free trial

7 days free, then the price above. No card to start.

Questions, answered

Is LzyReply a Shopify helpdesk?

Yes. LzyReply is an AI helpdesk and customer-support app for Shopify stores. It turns customer emails into clean, organized conversations, looks up the order in Shopify, and drafts a reply in your brand voice that you approve with one click.

How is LzyReply different from a regular helpdesk?

Most helpdesks are built for big support teams and charge per agent or per ticket. LzyReply is built for solo Shopify sellers: one flat price, no per-agent or per-ticket fees, and AI that drafts replies in your own voice instead of a generic chatbot.

Can it answer "where's my order?" (WISMO) emails?

That's what it does best. LzyReply recognizes WISMO questions, pulls live order status and tracking from Shopify, and drafts the reply automatically, so you stop typing the same answer all day.

Do I need a Shopify store?

No. LzyReply drafts replies from your brand voice and knowledge base alone. Connecting Shopify just adds order lookup and the automatic address fix.

Will it send replies without me?

Never in your trial or on the default plan. Every reply waits for your one-click approval. You're always in control.

What about refunds or cancellations?

Those get flagged straight to you. LzyReply handles the everyday stuff and escalates anything risky. Safety first.

How long does setup take?

Minutes. Forward your support email to your LzyReply inbox, paste your brand voice, and you're drafting.

Can I cancel?

Anytime, in one click. No contracts.

Stop answering the same email.

Start your 7-day free trial and clear your next inbox in minutes.

Start your 7-day free trial