AI customer support for Shopify & print-on-demand stores

Answer every customer email
in minutes, not hours.

Q: Will it send replies without me?

Only if you turn it on. By default, and always during your trial, every reply waits for your one-click approval. You can switch on auto-pilot for routine 'where's my order?' replies once you trust it; anything tricky still waits for you, and you're notified on every auto-sent reply.

LzyReply drafts every reply in your brand voice from the live Shopify order — and answers the everyday “where's my order?” on its own. You just glance and hit send. Get your mornings back.

Start your 7-day free trial ↓ See it write a reply

7 days free · then $29/mo · cancel anytime

Interactive demo

app.lzyreply.com/app/tickets

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Spend your time making sales, not answering emails.

But here you are, answering "Where's my order?" before you've even had coffee. Looking up addresses in Shopify and fixing them by hand. Typing the same five replies for the hundredth time. Every hour buried in your inbox is an hour you're not sourcing products, running ads, or making sales. Your inbox doesn't grow your store. You do.

It does the work while you sleep.
You wake up to a near-empty inbox.

Emails land in LzyReply

A customer emails your store, and it shows up here as a clean, tidy conversation.

It works while you sleep

LzyReply checks if there's a related Shopify order, then writes a draft reply in your brand voice. Day and night, even while you sleep.

You handle only what's left

The routine “where's my order?” replies already went out on their own. For the rest, skim the draft, tweak a word if you like, and hit send. Your whole inbox, cleared in minutes.

What you actually get

⏱️ Your mornings back

Drafts are ready and waiting when you open the inbox. Clear it in minutes, not hours.

🔎 It knows the order

Status, tracking, and items, all pulled live from Shopify and dropped right next to the reply. No tab-hopping.

📦 It fixes the address

Customer moved? LzyReply updates the shipping address in Shopify, but only before the order ships.

🗣️ It sounds like you

Train it on your past replies and FAQs. Every draft matches your brand voice, set up for each inbox.

Knowledge base

An AI that actually knows your store

Train it once on your FAQs, your best past replies, help docs, and even your store pages. Every draft is grounded in what you taught it, so it answers like you, not a generic bot.

Feed it whatever you’ve already got. It learns from all of it:

📄Common questionsPaste the FAQs you answer over and over.
💬Your past repliesUpload your old support emails, and it copies your answers and your tone.
🔗Your websiteDrop in a link to your FAQ or policy pages; it reads them for you.
📎DocumentsPDFs, guides, sizing charts. Just upload and you’re done.

📚 Knowledge base 4 sources · ready

✓ Shipping & returns FAQ

✓ 142 past replies imported

✓ yourstore.com/faq

✓ Sizing guide.pdf

Customer: “Do you take returns on personalized mugs?”

✨ Answered from your knowledge “Since personalized mugs are made just for you, we don’t take returns. But if it arrives damaged or wrong, we’ll replace it free. Just send a photo and we’ll sort it! ☕”

Plus everything you’d expect

🔔

Telegram & email alerts

Get pinged the moment a new message needs you, a customer replies, or someone opens your email.

👀

Read receipts

See when your reply was delivered and opened, right under the message.

🛡️

Spam filtering

Promo, outreach, and ad-agency junk filed away automatically.

✅

Always your call

You pick what goes out on its own. Everything else waits for your one-click OK — and you're pinged on every auto-send.

Why not just use a helpdesk?

Gorgias and Help Scout are built for big support teams. LzyReply is built for solo Shopify sellers like you. (Weighing your options? See our guide to the best Gorgias alternatives for small Shopify stores.)

	LzyReply	Gorgias	Help Scout
Reads your Shopify order automatically	✓	✓	Add-on
AI writes a ready-to-send reply in your brand voice	✓	Paid add-on	Add-on
AI updates the shipping address for you	✓	✗	✗
Auto-answers “where's my order?” with no per-resolution fee	✓	Per resolution	Per resolution
Unlimited emails, no per-ticket or per-resolution fees	✓	✗	✗
Made for solo sellers, not big support teams	✓	✗	✗
Set up in minutes, from your own inbox	✓	✗	✗
Price	From $20/mo flat	Per-ticket	Per-seat

Gorgias and Help Scout are trademarks of their respective owners. Comparison reflects publicly listed plans and pricing as of June 2026. Check their sites for current details.

Bank K.

Founder of LzyReply

𝕏 @ifourth

About LzyReply

Hey, I'm Bank K., the builder of LzyReply.

I've been selling print-on-demand stuff on Shopify for years, and I run two Shopify stores. Every single morning I'd open my inbox to the same flood: “Where's my order?”, “Can I change my address?”, “It arrived damaged.” The same answers, typed over and over, eating my whole morning before I'd done any real work.

I tried the big helpdesks, but they're built for support teams, not a one-person store. They didn't know my orders, so I was still bouncing between Shopify and my inbox, copy-pasting tracking numbers all day. 😮‍💨

So I built LzyReply for myself. Now I open it and half the morning's already handled — the “where's my order?” emails answered themselves overnight. For the rest, it already looked up the order and drafted the reply in my voice; I skim, tweak a word, and click send. I clear all my daily support in a few minutes a day.

If you run a Shopify store and dread the daily support grind like I did, let LzyReply handle it for you. 💬

Start your 7-day free trial

One simple price.

No per-agent fees. No per-ticket surprises. Everything included.

$29 /month

Billed monthly. Cancel anytime.

✓ Up to 3 support inboxes
✓ AI drafts in your brand voice (fair-use cap)
✓ Shopify order lookup + address fixes
✓ Knowledge base & past-reply training
✓ Read receipts, spam filtering, Telegram alerts
✓ Optional auto-pilot for routine order-status replies

Start your 7-day free trial

7 days free, then the price above. Cancel anytime before it renews — no surprise charges.

Questions, answered

Is LzyReply a Shopify helpdesk?

Yes. LzyReply is an AI helpdesk and customer-support app for Shopify stores. It turns customer emails into clean, organized conversations, looks up the order in Shopify, and drafts a reply in your brand voice that you approve with one click.

How is LzyReply different from a regular helpdesk?

Most helpdesks are built for big support teams and charge per agent or per ticket. LzyReply is built for solo Shopify sellers: one flat price, no per-agent or per-ticket fees, and AI that drafts replies in your own voice instead of a generic chatbot.

Can it answer "where's my order?" (WISMO) emails?

That's what it does best. LzyReply recognizes WISMO questions, pulls live order status and tracking from Shopify, and writes the reply for you. Turn on auto-pilot and it sends those routine replies on its own, so you stop typing the same answer all day.

Do I need a Shopify store?

No. LzyReply drafts replies from your brand voice and knowledge base alone. Connecting Shopify just adds order lookup and the automatic address fix.

Will it send replies without me?

Only if you turn it on. By default — and always during your trial — every reply waits for your one-click approval. You can switch on auto-pilot for routine "where's my order?" replies once you trust it. Anything tricky (lost, damaged, refunds) still waits for you, and you're notified on every auto-sent reply.

What about refunds or cancellations?

Those get flagged straight to you. LzyReply handles the everyday stuff and escalates anything risky. Safety first.

How long does setup take?

Minutes. Forward your support email to your LzyReply inbox, paste your brand voice, and you're drafting.

Can I cancel?

Anytime, in one click. No contracts.

Answer every customer email
in minutes, not hours.

Spend your time making sales, not answering emails.

It does the work while you sleep.
You wake up to a near-empty inbox.

Emails land in LzyReply

It works while you sleep

You handle only what's left

What you actually get

⏱️ Your mornings back

🔎 It knows the order

📦 It fixes the address

🗣️ It sounds like you

An AI that actually knows your store

Plus everything you’d expect

Telegram & email alerts

Read receipts

Spam filtering

Always your call

Don't take our word for it. Scroll up and click a ticket.

Why not just use a helpdesk?

About LzyReply

One simple price.

Questions, answered

Guides for running Shopify support

AI customer support for Shopify

WISMO automation for Shopify

Best Gorgias alternatives for small stores

What is a Shopify helpdesk?

How to reduce support tickets

AI email support in your brand voice

Zendesk alternative for small stores

Gorgias vs Help Scout for Shopify

Stop answering the same email.

Answer every customer emailin minutes, not hours.

Spend your time making sales, not answering emails.

It does the work while you sleep.You wake up to a near-empty inbox.

Emails land in LzyReply

It works while you sleep

You handle only what's left

What you actually get

⏱️ Your mornings back

🔎 It knows the order

📦 It fixes the address

🗣️ It sounds like you

An AI that actually knows your store

Plus everything you’d expect

Telegram & email alerts

Read receipts

Spam filtering

Always your call

Don't take our word for it. Scroll up and click a ticket.

Why not just use a helpdesk?

About LzyReply

One simple price.

Questions, answered

Guides for running Shopify support

AI customer support for Shopify

WISMO automation for Shopify

Best Gorgias alternatives for small stores

What is a Shopify helpdesk?

How to reduce support tickets

AI email support in your brand voice

Zendesk alternative for small stores

Gorgias vs Help Scout for Shopify

Stop answering the same email.

Answer every customer email
in minutes, not hours.

It does the work while you sleep.
You wake up to a near-empty inbox.