Shopify Support Email Templates: The Free Pack
Every reply template on this blog in one place, written by a seller who sends them daily. Each guide below has the full templates with placeholders, plus when to use which one. Download the whole pack as one file if you want it in your saved replies.
Download all templates (one Markdown file) Free, no email required. Paste them into your saved replies.
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Package Returned to Sender: What to Reply and Reship
Package returned to sender? Copy-paste emails for address checks, refusals and reship costs, plus the Shopify steps to reship it.
October 21, 2026 -
Wrong Item Received Email Template for POD Sellers
Copy-paste replies for wrong item or wrong size complaints, plus a triage checklist to tell supplier error from customer error.
October 17, 2026 -
Package Marked Delivered but Not Received: 4 Templates
What to check, what to say, and who pays when tracking says delivered but the customer got nothing. Four copy-paste reply templates.
October 15, 2026 -
Ecommerce Customer Service Email Templates (Free)
Free copy-paste ecommerce customer service email templates: WISMO, refund, return, damaged item, address change, and thank-you, plus how to make them automatic.
September 8, 2026 -
4 Damaged Item Email Templates (Replace or Refund)
Copy-paste damaged item email templates for Shopify: the first reply, the photo request, replacement and refund versions, and when to skip the return.
August 21, 2026 -
4 "Where Is My Order" Email Templates (Copy and Paste)
Copy-paste replies for every "where is my order" email: shipped, delayed, lost in transit, and not shipped yet. Plus how to send them automatically.
July 25, 2026 -
How to Set Up Shopify Order Tracking Auto-Replies
Set up Shopify order tracking auto-replies: shipping notifications, self-service tracking pages, and AI that answers tracking emails with live order data.
July 7, 2026
More topics: WISMO · Print on demand · Helpdesk alternatives